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Happy 2005! As I reflected on 2004, I thought about how our lives have changed. Yes, things are quicker—immediate even—given the propensity of utilizing advanced technology. But as advanced as we get, there will always be the need for clear and concise communication. Communication is a staple—ranking right up there on the list with food, water and shelter; without it, it would be hard to register our own existence. Who'd you talk to today? Did they have the information you were looking for? Did you get that information to the people who need to know it? It's hard to imagine a day without communication. Our industry, regardless of how technologically advanced it is and will become, will always be reliant on actively engaged participants initiating communication on the most basic of levels. That is what we're touching on here in CCC UpFront, with the focus on direct repair programs (DRP). We hope the following articles will perpetuate what seems to be some positive momentum in the DRP discipline and highlight the important role that communication plays in the process. Here's wishing you success in the coming months. Warmly, |
With a new year comes fresh perspective. Over the holiday period, most of us reflect and take stock of our situations, inevitably making resolutions for betterment in the coming months.