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In our last edition, we discussed numerous safety efforts and the industry impact and relevance each brings to the table. When you go back and re-read what we'd discussed in the last edition, so much progress has already been made. In my article, "Thinking Inside the Box," I wrote about the emergence of event data recorder (EDR) "black box" technology and its role in the industry. This issue has engendered a lot of discussion and is one to keep an eye on. But this is to be expected, since safety is one of the many factors driving the leading edge of technology. In this edition, we take a look at another key industry driver, albeit something of a more universal factor—electronic communication. To say it's hard to solve a communication problem is an understatement. And what better example to illustrate the need for communication than the direct repair program (DRP) process; multiple parties linked together constructing the proverbial ladder rungs needed to complete the process from accident to repair to claim resolution. Upon starting the development of this edition, we initially planned to have multiple articles about the DRP communication process—each targeting the perspective of a key participant. After speaking with many of our sources, however, it was clear that participants in the repair process have strikingly similar concerns, questions and answers. To write several articles would be redundant. What resulted is a feature article by CCC vice president of growth strategy and alliances Eric Messerschmidt, that comes at DRPs from all angles. I think you'll find it very interesting. Another one of the intriguing aspects we look at in this issue is legislative action as it relates to DRPs. Our director of regulatory affairs, Mike Barber, takes a look at some of the crucial state-by-state DRP legislation. This issue also marks my last as the executive editor of CCC UpFront. I will hand the reins over to Carole Comstock, CCC's vice president of marketing and product management. Carole brings a lot of energy and ideas, and is an excellent addition to the publication's editorial development. I will, however, remain actively involved as part of the editorial team and its operations. I'll close with my usual request that you share any questions or comments with us at cccupfront@cccis.com. Thanks and the best of New Years to you. Best regards, |
